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Vacancy Residential Building Manager- Newfoundland
Vacancy type Job
Reference number Res1563
Form of employment Not Specified
Salary / Rate Not Specified
Hours Not Specified
Published 11/02/2020
Closing date 21/02/2020



The Residential Building Manager has principal responsibility for the effective and efficient property management of the residential building known as 8 Water Street. The role will entail supervision of staff, contractors and other users of the buildings to ensure an exceptional quality of management is provided. Also acting as the main point of contact for the residents living in the building. The Residential Building Manager will work alongside the Head of Facilities and is supported by the Vertus Senior Management team. The role may from time to time involve providing cover for other members of the site or management team.


1. Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.

2. Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance (in line with CWML requirements) – including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.

3. To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc. in conjunction with the Vertus team (in line with CWML procedures where appropriate).

4. Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.

5. Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.

6. Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).

7. To liaise with the Group Fire Safety & Environmental Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements. a. Tenant Fire Safety Plan. b. Maintenance and testing of all fire and life safety equipment. c. Compliance of conditions of the Buildings Fire Risk assessment. d. Compliance with current legislation and company requirements in respect of current “Health and Safety” Law. e. All statutory compliance and regulations.

8. To promote and implement sustainability initiatives as directed by Canary Wharf Group.

9. To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider Vertus management strategy.

10. To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.

11. The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).

12. Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.

13. Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.

14. The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.

15. Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required

16. Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.

17. To manage the residential aspects alongside the Estate, Retail and Commercial Management teams and the Canary Wharf Contractors Limited team to provide a seamless service to residents.

18. To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.

19. To carry out other reasonable duties as instructed and directed as required.

20. Responsible for residential property management delivered on site and provision of services as defined by the residential management agreement and leases.

21. Responsible for cost control (against cost estimate) and support to preparation of accounts.

22. Responsible for the control of staffing costs.

23. Management supervision of all staff dedicated to the residential management operation of Newfoundland.

24. Coordination with the Estate Management and Customer Services Teams to provide a seamless service to residents.

Essential criteria

1. A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).

2. Will have attained IRPM level 1 or 2.

3. Basic knowledge of Building Management Systems.

4. An understanding of the principal aspects of legislation relating to the management of Residential Property Law.

5. Able to understand complex legal documentation e.g. Leases.

6. Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.

7. Experience of budget management.

8. Knowledge of Section 20 requirements.

9. Working knowledge of Health and Safety requirements and legislation.

10. Knowledge of anti-discrimination & equal opportunity legislation.

11. Excellent communication skills.

12. Willingness to undertake further training as required.

13. Previous experience in High End Residential Property Management for a minimum of 2 years (or other relevant experience).

14. Monitoring of expenditure and financial reporting for budgets.

15. Minimum of 2 year experience in a management position is essential.

16. Experience of relationship management with RMC’s, RTM Co. and Resident Associations.

17. Experience instructing and managing large contracts of work.

18. Working in a high end customer service establishment.

19. Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.

20. Commitment to teamwork and ability to function as part of a team.

21. Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.

22. Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees.

23. Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.

24. Excellent knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint).

25. Willingness to be adaptable and to accept the evolution of the role as the estate develops.


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