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Vacancy Residential Facilities Manager
Vacancy type Job
Reference number Res1552
Form of employment Not Specified
Salary / Rate Not Specified
Hours Not Specified
Published 04/02/2020
Closing date 14/02/2020



The Facilities Manager has principle responsibility for the effective and efficient facilities management of the residential buildings 10 Park Drive (A3) and One Park Drive (A1) ensuring that the buildings are run efficiently and with the highest level of customer service to our residents. The role will entail supervision of staff, contractors and other users of the buildings to ensure an exceptional quality of management is provided, commensurate within the leases and the management agreement signed. The Facilities Manager will work for the Residential Building Manager with specific responsibility for the management of planned maintenance and repairs for all mechanical and electrical equipment within the building, ensuring that the equipment is maintained in line with the warranties and operating manuals. The role will also involve providing cover for other members of the site or management team during holidays and absences.


1. Delivering effective service levels and acting as the representative towards Lessees, Sub-Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with the committee of any Residents Association and attending their meetings as appropriate.

2. To ensure that all CWRML buildings’ electrical, mechanical, HVAC and general services equipment are maintained in accordance with the agreed specifications and all such services operate efficiently at all times.

3. To prepare and implement planned and unscheduled maintenance programmes using the given computerised database for the relevant plant and equipment.

4. Direct supervision (where applicable) of the Facilities Team and Cleaning Team (where employed or contracted) including recruitment/contract tender, training, control of rotas (within statutory working limits), monitoring of ongoing performance (in line with CWRML requirements), authorisation of leave / pay / benefits and disciplinary and grievance – including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.

5. The specification of works and tendering of contracts for both internal and external maintenance contracts across the residential buildings.

6. The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development including overseeing the issuing of Works Permits and checking Risk Assessments and Method Statements for all works, and signing to confirm works are completed in line with the specification. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).

7. To put in place and monitor effective procedures for the residential management team, including supervision of contractors etc in conjunction with the residential team (in line with CWRML procedures where appropriate).

8. To carry out daily quality checks of all common areas and areas managed by CWRML and to proactively address all issues.

9. Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.

10. Attendance of neighbourhood meetings with the wider Wood Wharf community to ensure good relationships are maintained.

11. Assisting the building manager in updating the customer portal through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.

12. Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).

13. To liaise with the Group Fire and Life Safety Manager and the Building Manager to ensure that the following procedures are implemented in accordance with the appropriate requirements.

14. Tenant Fire Safety Plan.

15. Maintenance and testing of all fire and life safety equipment.

16. Compliance of conditions of the Buildings Fire Risk assessment.

17. Compliance with current legislation and company requirements in respect of current “Health and Safety” Law.

18. All statutory compliance and regulations.

19. To control, monitor and implement the agreed procedures in respect of water treatment.

20. To place contracts, monitor and record the energy/fuel and services costs across the landlord supplies and to analyse and look for efficiencies. Contracts should be placed in line with Canary Wharf Group guidelines for Green Energy.

21. To promote and implement sustainability initiatives as directed by the Canary Wharf Group.

22. To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider Wood Wharf management strategy.

23. To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.

24. Appointment and supervision of relevant maintenance contractors, service providers etc for the amenity spaces in line with the budget.

25. Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.

26. To maintain up to date records and to ensure the accessibility of all service manuals, drawings, contractual obligations including fire testing, commissioning certificates and sub-contract details.

27. Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required.

28. Effective cost and control review of expenditure and accounts, including input into the setting of service charges.

29. To manage the residential aspects alongside the estate, retail and commercial management teams, the Customer Services Team and the Canary Wharf Contractors Limited team to provide a seamless service to residents.

30. To liaise with the estate management team on the operation of the grounds, loading bays, car park and storage lockers along with the infrastructure.

31. To carry out other reasonable duties as instructed and directed as required.


1. Responsible for the maintenance and repair of all landlord’s mechanical and electrical equipment in One and 10 Park Drive and the provision of services as defined by the residential management agreement, plot leases and sales literature.

2. Direct responsibility for the specification, tendering and placement of maintenance contracts, checking of risk assessments and method statements, issuing of permits, and sign off of works.

3. Responsible for cost control (against cost estimate) for the maintenance costs.

4. Responsible for the control of staffing costs within the maintenance and facilities team (where appropriate).

5. Coordination with the Estate Management and Customer Services Teams to provide a seamless service to residents.

Essential criteria

1. A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).

2. Experience of quality driven facilities management as well as electrical, mechanical and HVAC systems within a large complex is essential together with a flexible, innovative and hands-on approach.

3. Health & Safety Qualification, e.g. NEBOSH, IOSH.

4. Basic knowledge of building maintenance systems.

5. An understanding of the principle aspects of legislation relating to the management of Residential Property Law.

6. Able to understand complex legal documentation e.g. Leases.

7. Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments.

8. Budget management.

9. Knowledge of Section 20 requirements.

10. Working knowledge of Health and Safety requirements and legislation.

11. Knowledge of anti-discrimination & equal opportunity legislation.

12. Excellent communication skills.

13. Willingness to undertake further training as required.


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